CARDS




What are the MyLugano cards?

There are two MyLugano cards and they represent the evolution of the Lugano Card, created in 2002.

The red card is called MyLugano CARD and is dedicated to Lugano residents.

The blue card is called MyLugano PASS and is dedicated to non-resident visitors.

With both cards it is possible to take advantage of discounts, promotions and accumulate LVGA at partners participating in the initiative: 250 restaurants, shops, services, museums and municipal facilities such as public lidos.


How does it work?

Show your MyLugano code (either a MyLugano CARD or a MyLugano PASS) to the retailer at the time of payment or online when you are about to book a ticket or for entry to one of the public lidos.

The discount (cashback) is applied automatically by scanning your MyLugano code.
At the time of purchase, the discount is credited to you in LVGA, the digital currency of the City of Lugano. This operation is called "cashback".

The amount of cashback is 10% of the purchase price for the MyLugano Card and 5% for the MyLugano Pass. LVGA earned through the cashback transaction are credited directly to your MyLugano app. There is a virtual wallet in the app. Your wallet will automatically receive the credits (cashback) for your shopping in the form of LVGA, the virtual currency with which you can make other purchases from shops within the circuit or when you buy tickets online from the app for events, shows or entries to the Lido that entitle you to a loyalty discount.

Please note: you must always remember to show your MyLugano QR code when paying and ask the retailer to give you the cashback.


Who can apply for the card?

The MyLugano Card is available to all New Lugano residents aged 14 and over.

The card is available to residents in all districts of Lugano (Barbengo, Besso, Bogno, Brè-Aldesago, Breganzona, Cadro, Carabbia, Carona, Castagnola-Cassarate, Certara-Maglio di Colla, Cimadera, Cureggia, Davesco-Soragno, Dino-Sonvico, Gandria, Loreto, Lugano Centro, Molino Nuovo, Pambio-Noranco, Pazzallo, Pregassona, Sonvico, Viganello and Villa Luganese), as well as employees of organisations and companies affiliated to the circuit, including all students enrolled at the City's three universities (USI, SUPSI and Franklin University).

As of January 2022, the MyLugano Card will also be open to companies wishing to have their employees and collaborators join the My Lugano circuit, in order to better enjoy what the city has to offer and make an active contribution to life in the City of Lugano.

For information on how to make an agreement with your company, click here: economia@lugano.ch

MyLugano Pass is instead intended for all non-residents of New Lugano, tourists and people interested in living experiences within the MyLugano Circuit, from 14 years of age.

This is a great innovation within the circuit, which thus opens its doors to the world and to international development.

For information on how to apply for your My Lugano Pass, click here. my@lugano.ch


How to get a MyLugano Card?

Download the MyLugano app and purchase a new digital MyLugano Card in a few simple steps.

  1. In the Wallet section (digital wallet), click on the button "Buy your card".
  2. Choose the desired amount and duration and make the payment.
  3. For the MyLugano Card enter the required personal information and take a selfie to verify your identity.
  4. In a few days you will receive by post to your home address a PIN code to enter on the final screen.

Done! Your digital MyLugano Card or MyLugano Pass is ready to be used at partners and affiliated venues!


Do you own an old Lugano Card or an analogue MyLugano Card and wish to access the LVGA circuit?

Download the MyLugano app available for iOS e Android, and digitalize your Lugano Card in few steps:

  1. In the Wallet section (digital wallet), click on the "Digitize your card" button.
  2. Enter the required personal information and take a selfie to verify your identity.
  3. In a few days you will receive a PIN code by post to your home address, which you can enter on the final screen.

Done! Your Lugano Card data has been transferred to the app. Your card is now a digital MyLugano Card to use at partners and affiliated venues!


Do you own a Lugano Card City/MyLugano Pass without a QR code? Or do you want to buy a new MyLugano Pass?

Download the MyLugano app and purchase a new digital MyLugano Pass:

  1. In the Wallet section, select the MyLugano Pass and click on the "Buy your card" button.
  2. Choose the amount, the duration you want, and click on "Continue with the application". Payment will be made directly at one of our counters.
  3. Enter the personal information requested and take a selfie to verify your identity.
  4. You will have to go to one of our counters to finalise your digitization: contact us.

Done! Your digital MyLugano Pass is ready to be used at partners and affiliated venues!

Alternatively, request a new analogue MyLugano Card or a MyLugano Pass at one of our counters: contact us.


How much do the cards cost?

Choose the digital version of the card to automatically convert the purchase price into LVGA available immediately in your App wallet.

MyLugano Card

Duration Digital Analogue with QR code
1 year   CHF 4.-, converted into 400 LVGA CHF 5.-
5 years CHF 10.-, converted into 1’000 LVGA CHF 11.-

MyLugano Pass

Duration Digital Analogue with QR code
1 year   CHF 6.-, converted into 600 LVGA CHF 7.-
5 years CHF 12.-, converted into 1’200 LVGA CHF 13.-